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Author: Mark Noort

The space to listen, speak and share understanding

SHARED UNDERSTANDING
[su_youtube url="https://www.youtube.com/watch?v=Qg8PIK74KO4"] Listening can be a tricky business, as this video of Dwight Schrute (The Office, US) illustrates. Yet to learn and innovate, it is vital that organisations listen well to their stakeholders (e.g. employees, customers, and colleagues). A recent article in the Journal of Change Management (Whitley & Price, 2014) showed that organis...
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